Terms & Conditions

Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the website, infrastructure platforms, applications, and enterprise technology services provided by TechNovaCorp, operated by Sylvanda Limited.

By accessing, browsing, registering an account, purchasing services, or otherwise using our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

These Terms are designed to comply with applicable laws and regulations, including:

General Data Protection Regulation (GDPR)
UK GDPR
Applicable United States consumer and privacy laws
International electronic commerce regulations

1. Company Information

TechNovaCorp is operated by:

Sylvanda Limited

Registered Office Address:

10/F, MG Tower,
133 Hoi Bun Road,
Kwun Tong,
Hong Kong

2. Scope of Services

TechNovaCorp provides enterprise-level digital services and infrastructure solutions, including but not limited to:

Cloud Infrastructure Services
DevOps Automation
AI & Workflow Automation
Managed Infrastructure Services
Infrastructure Monitoring
Cybersecurity & Threat Protection
Consulting & Technical Advisory Services

Services may vary based on customer requirements, regional availability, legal restrictions, and technical feasibility.

3. Eligibility & Account Registration

To access certain services, users may be required to create an account.

By registering an account, you confirm that:

You are at least 18 years of age
You possess legal authority to enter into binding agreements
All information provided is accurate and current

You are responsible for maintaining the confidentiality of account credentials and for all activities conducted through your account.

4. Data Protection & GDPR Compliance

TechNovaCorp is committed to protecting personal data and processing information in accordance with applicable privacy regulations, including GDPR and UK GDPR.

Personal data may include:

Name and contact information
Billing and payment information
Infrastructure usage information
Technical logs and security data
Account authentication information

We process personal data only where lawful bases exist, including contractual necessity, legitimate business interests, legal obligations, and user consent where applicable.

5. Security & Infrastructure Responsibility

TechNovaCorp implements commercially reasonable technical and organizational security measures designed to protect customer infrastructure, systems, and data.

Customers remain responsible for:

Maintaining secure passwords
Controlling authorized access
Maintaining endpoint security
Securing third-party integrations

6. Pricing, Billing & Taxes

Pricing displayed on the website or pricing calculators may constitute estimates unless otherwise specified in a written agreement.

Customers agree to pay all applicable charges, including service subscription fees, infrastructure usage charges, support fees, and applicable taxes.

7. Refund & Cancellation Policy

Due to the nature of digital services, infrastructure provisioning, consulting, and enterprise automation, completed services are generally non-refundable.

Refund requests may be evaluated individually based on applicable laws, contractual obligations, and service delivery status.

8. Acceptable Use Policy

Customers may not use TechNovaCorp services for unlawful, abusive, or harmful activities.

Unauthorized system access
Malware deployment
Spam or phishing operations
Network abuse or attacks
Violations of intellectual property rights

9. Intellectual Property Rights

All intellectual property rights associated with TechNovaCorp, including software, branding, documentation, visual assets, and infrastructure templates, remain the exclusive property of Sylvanda Limited.

10. Service Availability

While TechNovaCorp aims to provide highly available services, uninterrupted access cannot be guaranteed.

Service interruptions may occur due to scheduled maintenance, third-party outages, force majeure events, and security incidents.

11. Limitation of Liability

To the fullest extent permitted by law, TechNovaCorp and Sylvanda Limited shall not be liable for indirect, incidental, consequential, punitive, or special damages.

12. Suspension & Termination

We reserve the right to suspend or terminate access to services where customers violate these Terms, fail to make required payments, or engage in prohibited activities.

13. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR).

Any disputes relating to these Terms or services provided by TechNovaCorp shall be subject to the exclusive jurisdiction of the courts of Hong Kong, unless otherwise required under applicable consumer protection laws.

14. Changes to These Terms

TechNovaCorp reserves the right to amend or update these Terms at any time.

Updated versions will be published on this page, and continued use of services constitutes acceptance of revised Terms.

15. Contact Information

For legal, compliance, privacy, or GDPR-related inquiries, please contact: