Learn about refund eligibility, billing disputes, cancellations, and payment policies related to TechNovaCorp enterprise services.
This Refund Policy explains the terms governing refunds, cancellations, service credits, and billing disputes relating to services provided by TechNovaCorp, operated by Sylvanda Limited.
Due to the nature of enterprise infrastructure, cloud provisioning, cybersecurity, AI automation, consulting, and managed technology services, refunds are subject to the conditions outlined below.
TechNovaCorp is operated by:
Sylvanda Limited
10/F, MG Tower,
133 Hoi Bun Road,
Kwun Tong,
Hong Kong
Email: billing@technovacorp.com
Due to the digital, technical, and infrastructure-based nature of our services, completed services are generally non-refundable.
This includes:
Subscription-based services may be cancelled at any time unless otherwise specified within a separate service agreement.
Cancellation requests apply only to future billing periods.
Partial month refunds or unused service credits are generally not provided unless required by applicable law.
Refund requests may be considered under limited circumstances, including:
Customers who believe they have been incorrectly charged should contact our billing department promptly.
Billing disputes should generally be submitted within 14 days of the disputed transaction date.
Approved refunds will generally be processed using the original payment method.
Processing times may vary depending on payment providers, banking systems, and regional financial regulations.
Customers are encouraged to contact TechNovaCorp directly before initiating chargebacks or payment disputes.
Fraudulent or abusive chargebacks may result in:
Some TechNovaCorp services may rely on third-party providers, cloud platforms, or licensed software vendors.
Third-party fees may not be recoverable and can be subject to separate refund policies.
Customers located within the European Union, United Kingdom, or other jurisdictions may possess additional statutory consumer rights under applicable laws.
TechNovaCorp reserves the right to modify or update this Refund Policy at any time.
This Refund Policy shall be governed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR).
For refund requests, billing inquiries, or payment-related concerns, please contact:
Sylvanda Limited
10/F, MG Tower,
133 Hoi Bun Road,
Kwun Tong,
Hong Kong
Email: billing@technovacorp.com
